Retention Specialist — Home Health

Job overview

The Retention Specialist role is listed in New York, NY. Compensation is $21–$23 per hour, paid weekly, with direct deposit available. Edison Home Health Care serves patients across New York State and focuses on helping clients retain needed home care services. The specialist contacts existing clients, follows up on Medicaid eligibility and medical documentation, manages retention processes, and updates patient information in Salesforce. The role helps patients remain connected to home health services through organized follow-up and customer support.

What you'll do

• Manage calls with existing clients
• follow up on Medicaid eligibility issues
• obtain updated medical documentation
• follow processes to retain patient services
• transfer qualified callers to appropriate departments
• manage patient information in Salesforce
• provide customer service to patients across New York State.

What we're looking for

Skills & competencies

retention specialist

full-time

new york ny

help at home

edison home health care

patient retention

medicaid eligibility

home health care

salesforce

$21–$23/hour

weekly pay

health insurance

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental insurance
• dependent health coverage
• HSA and FSA
• AD&D, life, and disability insurance
• EAP
• 401(k)
• PTO, sick days, paid holidays, employee discounts, referral program, loan assistance, and paid orientation.

Why this role

No prior experience is required; customer service, Medicaid, or healthcare background is noted as relevant.

About the employer

Help at Home is hiring for this role. Industry: Home Health Care Services. Sector: 62.