Support Engineer II
Employment type
Full-time
Work setting
On-site
Location
Dayton, OH
Schedule
Day shift
Posted
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Job overview
The Support Engineer II role is an onsite/hybrid position located in Dayton, OH. Compensation is not specified for this role, which supports the IT operations team at LayerCake. This role exists to provide intermediate technical support for clients. It contributes to the company's goals by ensuring service levels are met and maintaining high customer satisfaction through expert troubleshooting and documentation.
What you'll do
- Document activities
- monitor ticket queues
- escalate issues
- resolve Level I escalations
- update documentation
- assist with vendor calls.
What we're looking for
- Skills & competencies
- full-timeday shiftdayton ohsupport engineerittechnical supportnetworkingazureadmicrosoft 365hybrid
- Work arrangement
- Weekend coverage required
Benefits & perks
- 9 paid holidays, 401k with match, medical, vision, dental, life insurance, disability, unlimited PTO
Why this role
Unlimited PTO, 401k with match, pod-based staffing model
About the employer
LayerCake is hiring for this role. Industry: Facilities Support Services. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Facilities Support Services
- Occupation code
- 15-1252.00
You'll be redirected to the employer's application page.
Listing ID: 857d7621-a69f-4864-88fd-91f9aa4d052d