Customer Account Manager

Job overview

The Customer Account Manager role is based in San Francisco, CA, with exceptional candidates in other locations also considered; the posting does not specify whether the work is onsite, hybrid, or remote. Compensation is $70,000–$80,000 per year. The role supports ManageCasa and Minii AI customers. The account manager builds customer relationships and helps customers use the company’s products effectively while supporting retention, renewals, and account growth. The role combines onboarding and product guidance with customer issue resolution, account health monitoring, and expansion opportunities.

What you'll do

• Build and manage relationships with existing customers
• communicate by phone, video, and email
• understand customer needs and goals
• guide customers through product features, workflows, and best practices
• conduct onboarding, training, demonstrations, and account reviews
• resolve concerns and coordinate with internal teams
• monitor satisfaction, adoption, and account health
• support renewals and reduce churn
• identify and close upselling, cross-selling, and expansion opportunities
• explain pricing and handle objections
• create customer newsletters and product communications
• maintain CRM records.

What we're looking for

Skills & competencies

customer account manager

san francisco ca

managecasa inc.

minii ai

$70k–$80k per year

customer success

account management

saas sales

customer retention

renewals

upselling

cross-selling

property management software

crm

Work arrangement

• Weekend coverage required

Why this role

Success is measured by retention, satisfaction, product adoption, renewal rates, upselling and cross-selling revenue, account expansion, newsletter engagement, and reduced churn. Experience with AppFolio, FRONTSTEPS, Enumerate, Buildium, or Yardi is preferred.

About the employer

ManageCasa Inc. is hiring for this role. Industry: Residential Property Managers. Sector: 53.