Front Office Specialist

Job overview

The Front Office Specialist role is onsite in Fall River, MA. Compensation is $16–$18 per hour. The role supports SSTAR’s Health Center and its mission of community healing through healthcare and addiction treatment. The specialist performs reception and clerical functions and coordinates with other departments. By facilitating appointments, patient registration, and accurate front-office processes, the role helps patients access care and supports timely clinical workflows.

What you'll do

• Facilitate rapid-access appointments
• initiate connections to identify clinicians for appointments
• monitor clinician contact wait times and provide workflow input
• answer telephone lines and check messages
• check patients in and out
• open batches, enter transactions, and collect copays
• run insurance checks and change PCP information
• verify demographics
• manage alerts and patient forms
• add insurance cards and photos to patient charts
• inform and register patients for the patient portal
• obtain required signatures.

What we're looking for

Skills & competencies

front office specialist

healthcare reception

patient registration

behavioral health

substance use services

fall river ma

sstar

monday wednesday thursday friday

1:00 pm–6:00 pm

20 hours per week

high school diploma

$16–$18/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• 403(b)
• dental, health, life, and vision insurance
• disability insurance
• paid time off
• flexible spending account
• employee discounts
• CEU opportunities
• potential loan repayment program eligibility.

Why this role

20 hours per week, Monday, Wednesday, Thursday, and Friday from 1:00 PM–6:00 PM; FQHC employees may apply for one of three loan repayment programs; bilingual English/Spanish or English/Portuguese preferred.

About the employer

SSTAR is hiring for this role. Industry: Offices of Mental Health Practitioners (except Physicians). Sector: 62.