Customer Relations Specialist

Job overview

The Customer Relations Specialist role is onsite in Syracuse, NY. Compensation is $17.86–$26.79 per hour. Solvay Bank is a community bank serving customers and its local community, and this position supports its customer relations call center team. The specialist provides professional service through telephone and electronic channels, takes ownership of inquiries through resolution, and helps customers use bank products and services. The role also supports customer relationships and appropriate cross-selling while protecting account confidentiality.

What you'll do

• Respond to customer inquiries by phone and electronic communication
• research and resolve account issues
• follow up with coworkers on inquiries
• explain bank products and services
• reset passwords and make account changes as needed
• perform departmental functions and support special projects
• maintain customer confidentiality.

What we're looking for

Skills & competencies

customer relations specialist

syracuse ny

solvay bank

customer service

call center

banking

account support

problem resolution

cross-selling

customer relationships

$17.86–$26.79/hr

401(k) match

health coverage

dental coverage

Work arrangement

• Weekend coverage required

Benefits & perks

• Matched 401(k) retirement savings, health coverage, and dental coverage.

Why this role

Customer relations call center role at a community bank with more than 100 years of service.

About the employer

Solvay Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.