Vice President, Customer Experience

Job overview

The Vice President, Customer Experience role is listed in East Providence, RI; compensation is not specified. MOO is seeking to make customer experience a differentiator and a driver of growth. Reporting to the Chief Commercial Officer, the VP leads customer experience strategy, Managed Services growth, Customer Service, and Revenue Operations, aligning customer insight, people, processes, and technology to improve customer and commercial outcomes.

What you'll do

• Own Managed Services strategy and performance
• drive acquisition, retention, and expansion
• define target customers and propositions
• set end-to-end customer experience strategy and roadmap
• identify customer journey opportunities
• lead Customer Service performance and strategy
• oversee Revenue Operations, customer systems, demand generation, and sales enablement
• use data, technology, automation, and AI to improve sales and service effectiveness.

What we're looking for

Skills & competencies

vice president

customer experience

east providence ri

moo

managed services

customer service

revenue operations

sales enablement

customer strategy

ai and automation

commercial growth

Work arrangement

• Weekend coverage required

Why this role

Leads an organization of approximately 120 people across the US, UK, and South Africa, with senior leaders across Sales, Customer Service, and Revenue Operations.

About the employer

MOO is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.