Customer Operations Specialist — Implementation

Job overview

The Customer Operations role is onsite in San Francisco, CA. Compensation is not specified. Lassie’s stated mission is to help small businesses run themselves, starting with doctors’ offices and workflows that keep offices moving. The role guides doctors’ offices from implementation kickoff to live workflows, coordinating setup and customer communication while resolving exceptions. It also identifies recurring customer issues and turns them into improved processes, product changes, and internal tools.

What you'll do

• Own implementations from kickoff through live workflows
• coordinate system access, workflow setup, customer communication, and launch operations
• identify patterns in customer issues and translate them into process improvements, product improvements, and internal tools.

What we're looking for

Skills & competencies

customer operations

san francisco ca

lassie

customer implementation

doctors' offices

workflow setup

system access

customer communication

process improvement

product feedback

internal tools

Work arrangement

• Weekend coverage required

Why this role

The posting describes a small, flat team and an interview process that may include an office visit, a small project, and meetings with the team.

About the employer

Lassie is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.