HVAC Customer Care Coordinator

Job overview

The HVAC Customer Care Coordinator is an onsite, full-time position in Plano, TX, paying $24–$30 per hour depending on experience. Collin Air Conditioning has served Plano and surrounding communities for more than 44 years as a family-owned company. The coordinator supports customers from their initial call through the service process, keeping information accurate and communication flowing between customers and the service team. The role helps deliver responsive customer care in a busy home-services operation.

What you'll do

• Answer incoming calls
• gather customer information
• respond to questions and concerns
• enter customer information accurately
• coordinate communication between customers and the team
• manage multiple priorities in a fast-paced environment.

What we're looking for

Skills & competencies

hvac customer care coordinator

customer service

home services

hvac

call handling

service coordination

plano tx

full-time

$24–$30/hr

monday–friday

occasional saturdays

collin air

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical insurance
• paid time off
• paid holidays
• employee appreciation events
• advancement pathways.

Why this role

Schedule is Monday–Friday, 8:00 AM–5:00 PM, with occasional Saturdays possible during the busy season. Related trade or service-industry experience is sought. Benefits include medical insurance, paid time off, paid holidays, employee appreciation events, and advancement pathways.

About the employer

Collin Air is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.