Hotel Front Desk Guest Service Agent – Second Shift

Job overview

The Hotel Front Desk Guest Service Agent – Second Shift role is onsite in East Peoria, IL. Pay is $15–$16 per hour. The position is at Residence Inn by Marriott in East Peoria, operated by Frontier Hospitality Group, which operates eight hotels across three brands. The role supports hotel guests by managing reservations, phone calls, check-ins and check-outs, and guest questions or complaints. Its purpose is to provide high-quality service throughout the guest’s stay.

What you'll do

• Provide customer service
• handle guest reservations
• answer and transfer phone calls
• manage guest check-ins and check-outs
• respond to guest questions and complaints
• perform other duties as required by the department.

What we're looking for

Skills & competencies

hotel front desk

guest service agent

second shift

3–11 p.m.

weekend work

$15–$16/hr

east peoria il

residence inn

frontier hospitality group

guest reservations

check-in and check-out

customer service

Work arrangement

• Weekend coverage required

Why this role

The listing specifies a second-shift schedule of 3–11 p.m. and includes weekend work.

About the employer

Residence Inn East Peoria is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.