Bilingual Spanish Customer Experience Representative (Remote)

Job overview

Bilingual Spanish Customer Experience Representative is a full-time, work-from-home role available to residents of the states listed in the posting, including Texas. The stated base pay is $15 per hour, with a $0.50-per-hour language differential and an additional $2 per hour for shifts after 6 PM and on weekends. EchoStar provides equipment for the role, while employees provide home internet and a dedicated workspace. EchoStar’s brands include DISH TV, Boost Mobile, Gen Mobile, Hughes, and Sling TV. The representative handles customer service and technical support calls, answers billing, programming, and troubleshooting questions, and helps customers get value from their DISH TV service. The role requires fluent English and Spanish and sustained phone engagement throughout the shift.

What you'll do

• Handle back-to-back customer service or technical support calls
• address customer needs and technical issues
• answer billing, programming, and troubleshooting questions
• promote products and services to new and existing customers
• remain engaged on calls throughout the shift.

What we're looking for

Skills & competencies

bilingual spanish

customer experience representative

customer service

technical support

work from home

remote

echostar

dish tv

$15/hr base pay

$0.50/hr language differential

paid training

english and spanish

texas eligible

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training and time off
• medical, dental, vision, and life insurance
• HSA
• 401(k) with company match
• employee stock purchasing program
• tuition reimbursement
• service and product discounts.

Why this role

Fully remote with company-provided computer equipment; paid training; $0.50-per-hour language differential and an additional $2 per hour for shifts after 6 PM and on weekends; hiring limited to residents of the states listed in the posting.

About the employer

EchoStar is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.