Senior Manager, Customer Success

Job overview

The Senior Manager, Customer Success is an onsite role based in Holmdel, NJ. The base salary range is $120,000 to $140,000 per year, with an OTE of $140,000 to $160,000, leading high-performing customer success teams. This role exists to drive customer adoption, retention, and value realization. The manager leads and develops customer-facing teams, optimizes operational processes, and partners with cross-functional stakeholders to ensure exceptional customer outcomes and business impact.

What you'll do

• Lead and coach customer success managers
• translate strategic priorities into actionable plans
• drive operational performance through metrics
• provide strategic oversight of customer portfolios
• partner with cross-functional teams to drive retention and growth.

What we're looking for

Skills & competencies

full-time

day shift

holmdel nj

$120k-$140k/yr

customer success

management

saas

leadership

retention

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), parental leave, and tuition reimbursement.

Why this role

Requires 7-11+ years of experience in customer-facing SaaS functions and 1+ years of leadership experience at the Senior Manager level.

About the employer

iCIMS is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.