Manager, Ratings & Reviews and Voice of Consumer

Job overview

The Manager, Ratings & Reviews and Voice of Consumer role is onsite in Plano, TX, with compensation of $55–$57 per hour. The role supports the Digital Appliances organization by helping teams use customer feedback in their decisions. This role turns ratings, reviews, and survey feedback into prioritized insights and a trusted source of information for marketing and product teams. It builds reporting practices and listening capabilities, and partners across functions so customer feedback can inform product improvements, messaging, and launch readiness.

What you'll do

• Own ratings and reviews strategy across retail and direct-to-consumer channels
• analyze review and survey data
• develop monthly scorecards, quarterly readouts, and executive summaries
• establish listening tools and sentiment analysis methods
• partner with Product Marketing, Customer Service, and Marketing
• track performance against competitors and product KPIs
• coach stakeholders on using voice-of-customer data.

What we're looking for

Skills & competencies

business analyst

ratings and reviews

voice of customer

customer insights

analytics

project management

digital appliances

plano tx

intelliswift software

$55–$57/hr

Work arrangement

• Weekend coverage required

Why this role

Focus on ratings and reviews, voice-of-customer insights, and Digital Appliances.

About the employer

Intelliswift Software Inc is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.