Customer Service Technician
Employment type
Full-time
Work setting
On-site
Location
East Canton, OH
Schedule
Day shift
Posted
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Job overview
The Customer Service Technician role is onsite in East Canton, OH; the description identifies the work location as North Canton, OH. Compensation is not specified. Finney’s Institutional Pharmacy describes its work as providing customer service in the healthcare industry and supporting patients and community members. The technician serves as a point of contact between the pharmacy, facilities, patients, caregivers, and physician offices. By handling requests accurately, processing refills and STAT orders, and researching order status, the role helps maintain responsive pharmacy service.
What you'll do
- Handle telephone requests promptly
- respond to and document customer inquiries
- route inquiries to the appropriate team or individual
- fulfill requests accurately
- process refill requests and STAT orders as needed
- research drug-order disposition
- act as a liaison between the pharmacy and facilities
- contact facilities to clarify faxed requests
- communicate upcoming cycle items
- and obtain prescriptions from physician offices by phone or electronically.
What we're looking for
- Skills & competencies
- customer service technicianeast canton ohnorth canton ohfinney's institutional pharmacypharmacy customer servicerefill requestsstat orderstelephone supportorder researchfacility liaisonmonday–fridaysaturday shifts may be required
- Work arrangement
- Weekend coverage required
Benefits & perks
- Six paid holidays
- 14 days of PTO in the first year
- multiple healthcare plans, including one with no employee cost
- dental and vision coverage
- free life insurance
- supplemental insurance
- 401(k) with company match
- SIMPLE IRA
- medical and dependent-care flexible spending accounts
- and scrub allowance.
Why this role
The posting lists Monday through Friday hours of 8:30 AM to 5:30 PM, with additional time as workload requires; Saturday shifts may be required. An active pharmacy technician license from the Indiana State Board of Pharmacy is preferred but not required. Previous customer service experience is desired.
About the employer
Innovative Rx Us Holdings Inc is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.
Additional details
- Industry sector
- 62
- Industry
- Offices of All Other Miscellaneous Health Practitioners
- Occupation code
- 43-4051.00
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Listing ID: 84cef5cd-24b0-448b-8343-fc0df79eaf17