Supervisor, Member and Provider Services

Job overview

The Supervisor, Member and Provider Services role is remote for candidates residing in Florida, with occasional travel potentially required for team meetings and company events. Base pay is $55,890–$73,355.63 per year. The role supports Oscar’s Member and Provider Services team at a health insurer focused on serving its members. The supervisor leads support staff toward operational goals by managing performance, monitoring KPIs, coaching colleagues, and improving workflows. The position helps the team deliver effective service while coordinating with stakeholders and other Oscar teams.

What you'll do

• Hire and manage team members, including performance management, development, and related HR administration
• monitor outcomes, dashboards, and KPIs and conduct root-cause analysis
• develop action plans
• make volume-based decisions informed by daily team work
• lead team huddles and communicate organizational mission and objectives
• foster an inclusive team culture
• lead and participate in continuous improvement
• identify workflow gaps
• collaborate across teams to implement best practices
• comply with applicable laws and regulations.

What we're looking for

Skills & competencies

supervisor

member and provider services

remote in florida

oscar health

full-time

$55,890–$73,355.63/year

people management

customer service

operational kpis

workflow improvement

coaching

health insurance

occasional travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• unlimited vacation program
• annual performance bonuses
• paid holidays
• paid sick time
• paid parental leave
• 401(k)
• life and disability insurance
• paid wellness time and reimbursements.

Why this role

Remote within Florida; occasional travel may be required. Eligible for employee benefits, unlimited vacation program, and annual performance bonuses.

About the employer

Oscar Health is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.