Bilingual Collections Specialist

Job overview

The Bilingual Collections Specialist role is onsite in West Des Moines, IA; compensation is not specified. The posting offers competitive compensation with base pay plus incentive, a complete benefits package, paid vacation and holidays, and ongoing training and development. Globe Acceptance purchases and services sub-prime automobile installment sales contracts. The specialist reviews assigned accounts, selects an appropriate approach for each customer, and carries out collection activity to reduce delinquency and recover outstanding balances. The role also handles payment processing, customer service, and resolution of account disputes.

What you'll do

• Make collection calls and send correspondence
• provide customer service on collection issues
• process payments and resolve discrepancies or short payments
• monitor and maintain assigned accounts and reduce delinquency
• reconcile disputes about outstanding balances.

What we're looking for

Skills & competencies

collections

bilingual spanish-english

customer service

account monitoring

payment processing

delinquency reduction

west des moines ia

globe acceptance

base plus incentive

sign-on bonus

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete benefits package, paid vacation and holidays, ongoing training and development, and a sign-on bonus opportunity.

Why this role

Spanish and English bilingual ability is required. Accounts receivable knowledge or experience is a plus. A sign-on bonus is available.

About the employer

Globe Acceptance is hiring for this role. Industry: Sales Financing. Sector: 52.