Retail Operations Lead

Job overview

Retail Operations Lead, onsite in Canoga Park, CA. Compensation is not specified. PetSmart is a leading pet retailer. This role is responsible for driving operational excellence in stores, including merchandising, inventory management, and pet care operations, while overseeing associates and maintaining a safe environment.

What you'll do

• Support and guide sales associates in merchandise handling and product knowledge.
• Facilitate associate experience and development through training, mentoring, and coaching.
• Delegate and validate daily tasks.
• Lead and direct associates when acting as leader on duty.
• Address associate complaints and grievances.
• Recognize and celebrate associates driving engagement.
• Execute merchandise strategies, optimize sales, and manage inventory.
• Operate POS systems and handle cash transactions.
• Maintain store standards and ensure compliance with policies.
• Responsible for pet care maintenance and ensuring pets are safe and healthy.

What we're looking for

Experience

2+ years of retail supervisory experience

Skills & competencies

retail operations lead

petsmart

canoga park ca

full-time

day shift

retail

customer service

merchandising

inventory management

pet care

leadership

associate development

customer focused

Work arrangement

• Weekend coverage required

About the employer

PetSmart is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.