Front Office Specialist

Job overview

The Front Office Specialist role is primarily in an office or clinical setting in Ann Arbor, MI. Compensation is not specified. The role supports Clarkson Eyecare’s patient experience by serving as a first point of contact and helping patients check in and out. The specialist handles patient-facing service and administrative tasks that keep office visits organized and efficient. The role supports patient flow, accurate insurance authorization, payment collection, and communication with patients and clinical staff.

What you'll do

• Greet patients
• provide in-person and phone customer service
• answer internal and external calls
• check insurance authorizations
• prepare accurate flow sheets
• check out patients and collect payments
• manage patient flow and office communication
• complete daily reconciliations and cash drawer counts
• comply with company policies and HIPAA
• perform general office duties and cleaning as assigned.

What we're looking for

Skills & competencies

front office specialist

ann arbor mi

clarkson eyecare

patient experience

patient check-in

patient check-out

insurance authorizations

payment collection

patient flow

hipaa

high school diploma or ged

training provided

Work arrangement

• Weekend coverage required

Why this role

High school diploma or GED required; at least one year of customer or patient interaction is required. Travel to other locations may be required to perform essential duties.

About the employer

Clarkson Eyecare is hiring for this role. Industry: Offices of Dentists. Sector: 62.