Patient Experience Advocate

Job overview

The Patient Experience Advocate is an onsite role in Santa Ana, CA. The posting lists pay of $21–$30.84 per hour. The role supports patients and families during treatment in a hospital setting. The advocate helps patients navigate the healthcare system, addresses concerns and special needs, and works with hospital departments to resolve problems. The role also supports service-excellence and recovery programs through complaint monitoring, improvement projects, and education on patient-experience measures.

What you'll do

• Address patient and family concerns or special needs
• help patients navigate the healthcare system
• monitor and report complaints and grievances
• support patient advocacy and experience improvement projects
• manage relationships with internal and external customers
• educate and coach leaders, physicians, and team members on CMS public reporting programs, rounding trends, survey data, and network strategies
• maintain confidentiality and follow HIPAA guidelines.

What we're looking for

Skills & competencies

patient experience advocate

santa ana ca

kpc global medical centers

patient advocacy

hospital

patient relations

service recovery

hcahps

cms reporting

hipaa

$21–$30.84/hour

Work arrangement

• Weekend coverage required

Why this role

The posting prefers an associate degree in a healthcare-related field, a bachelor’s degree, or Board Certified Patient Advocate (BCPA) credential; it requires two or more years of healthcare-related experience.

About the employer

KPC GLOBAL MEDICAL CENTERS INC. is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.