Customer Retention Specialist — State Farm Agent Team Member

Job overview

The Customer Retention Specialist — State Farm Agent Team Member role is onsite in Ithaca, NY; the posting lists $50,000–$70,000 per year. The position is with Nicholas Romo’s independent State Farm agent team and focuses on customer service, retention, and insurance needs. The specialist supports existing customers with policy and account needs, follows up to resolve issues, and reviews coverage to identify appropriate protection options. The role contributes to customer satisfaction, retention, and agency growth through service and needs-based cross-selling.

What you'll do

• Build relationships with existing customers
• assist with policy questions, billing, account changes, renewals, and service needs
• follow up on outstanding issues
• conduct policy reviews
• identify coverage gaps and appropriate cross-sell opportunities
• support claims-related questions
• educate customers on insurance products
• document interactions
• collaborate with the agency team.

What we're looking for

Skills & competencies

customer retention specialist

ithaca ny

nicholas romo state farm agent

$50k–$70k/year

customer service

insurance

policy reviews

customer retention

cross-selling

spanish preferred

licensing support

401(k) matching

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• performance-based bonus
• paid time off
• training and development
• advancement opportunities
• licensing support and training.

Why this role

Spanish/English bilingual skills are preferred but not required. Candidates without current insurance licenses may apply if willing and able to complete required licensing, with agency support and training.

About the employer

Nicholas Romo - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.