Dental Call Center Representative
Employment type
Full-time
Work setting
On-site
Location
Boca Raton, FL
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Dental Call Center Representative role is an onsite position located in Boca Raton, FL. Compensation is not specified, though the role includes performance bonuses, supporting the patient-centric care mission of Sage Dental. This role exists to provide exceptional customer service to new and existing patients via phone, webchat, and online platforms. The Patient Service Team Coordinator contributes to the team by scheduling appointments, addressing patient inquiries, and resolving complaints to ensure a positive patient experience.
What you'll do
- Handle high-volume inbound/outbound calls, address patient questions, schedule appointments using Dentrix/Dolphin, collect insurance information, diffuse difficult calls, offer marketing promotions, respond to webchat queries, document issues, and meet department goals.
What we're looking for
- Skills & competencies
- full-timeday shiftcall centerboca raton flsage dentalcustomer serviceschedulinginbound callsoutbound callshipaano degree required
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical Insurance, 401K, Vision, Paid Time Off
Why this role
2-Week Training Program, Spanish Fluency Preferred
About the employer
Sage Dental is hiring for this role. Industry: Offices of Dentists. Sector: 62.
Additional details
- Industry sector
- 62
- Industry
- Offices of Dentists
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 84842ae3-68c8-46ff-95e7-ef5c6b5eb473