Front Office Manager – Hotel

Job overview

The Front Office Manager – Hotel role is onsite in Louisville, KY. Compensation is not specified. The position is with Embassy Suites Louisville Downtown Hotels, whose guest experience includes all-suite accommodations, cooked-to-order breakfast, and evening manager receptions. The manager supervises front office operations to support guest satisfaction and room revenue. The role contributes by guiding front office staff, maintaining operating procedures, responding to guest needs, and coordinating with other hotel departments.

What you'll do

• Supervise front office operations
• support guest satisfaction and room revenue
• expedite guest check-ins and manage VIP arrangements, amenities, room blocking, reports, and logbooks
• monitor daily revenues and expenses
• coach and develop front office agents
• respond to guest requests and concerns
• ensure staff follow standard operating procedures
• coordinate with hotel departments
• monitor room availability and condition
• complete weekly supply inventories
• schedule work, approve vacation, and manage overtime.

What we're looking for

Skills & competencies

front office manager

hotel

louisville ky

ajs hotels

embassy suites

guest satisfaction

room revenue

front office operations

staff supervision

hotel operations

nights and weekends

guest services

Work arrangement

• Weekend coverage required

Why this role

Requires at least five years of hotel front office experience and three years in a lead or supervisory role. Flexible schedule includes nights, holidays, and weekends as business demands.

About the employer

AJS Hotels is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.