Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative role is onsite in Chester, Maryland. Compensation is $42,000–$46,000 per year. The role supports Jim Brown’s State Farm agency and its customer-focused service to the local community. The representative responds to customer inquiries, explains policy information, assists with policy changes, and processes claims follow-up. Accurate records and coordination with agency colleagues help deliver consistent customer experiences and support the agency’s growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist customers with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions
• coordinate with agency team members.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

jim brown state farm agent

chester md

onsite

insurance customer service

policy information

policy changes

claims follow-up

customer records

$42k–$46k per year

paid time off

flexible schedule

advancement opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, flexible schedule, advancement opportunity, paid time off, training and development, and retirement plan.

Why this role

The agency describes a small, supportive team and potential internal growth opportunities for driven, sales-minded candidates.

About the employer

Jim Brown - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.