Fine Jewelry Service Specialist

Job overview

The Fine Jewelry Service Specialist role is onsite in Northbrook, IL, with compensation of $20–$25 per hour. Shelle Jewelers is a third-generation family-owned business that performs design and repair work in-house and emphasizes customer service and workmanship. The specialist receives and documents repair requests, evaluates customer items, coordinates timelines with the repair department, and follows work through quality checks and customer pickup. The role connects customers with repair and design staff while supporting accurate service, clear communication, and a positive in-store experience.

What you'll do

• Receive jewelry repair requests
• inspect and test customer items according to company policies
• document requested work
• coordinate delivery timelines with the repair department
• follow up on repairs
• quality-check completed items
• notify customers and prepare items for pickup
• communicate with customers and team members
• assist with jewelry buying decisions and store operations.

What we're looking for

Skills & competencies

fine jewelry service specialist

jewelry repair

customer service

repair coordination

quality control

jewelry sales support

northbrook il

shelle jewelers

$20–$25 per hour

in-house repair

family-owned business

Work arrangement

• Weekend coverage required

Why this role

In-house design and repair work with a certified appraiser, graduate gemologist, master jewelers, and sales team.

About the employer

Shelle Jewelers is hiring for this role. Industry: Jewelry Retailers. Sector: 45.