Help Desk Technician

Job overview

The Help Desk Technician role is onsite in Cleveland, OH, with a stated annual pay range of $50,000–$60,000. Ohio Business Machines describes this as a frontline technical support position within its managed service provider service delivery team. The role exists to resolve common and moderately complex technical issues and keep client support moving reliably. By owning tickets, communicating with clients, documenting work, and escalating issues with useful context, the technician supports consistent response times and service quality.

What you'll do

• Provide remote and, when needed, onsite support for client and internal users
• troubleshoot desktops, laptops, accounts, Microsoft 365, printers, connectivity, networking, and applications
• own tickets through resolution or escalation
• communicate status and next steps
• document troubleshooting and resolutions
• follow support processes
• coordinate with dispatchers, technicians, engineers, and operations leadership.

What we're looking for

Skills & competencies

help desk technician

cleveland oh

ohio business machines

$50,000–$60,000 annually

technical support

managed it

microsoft 365

ticket ownership

troubleshooting

client communication

escalation support

documentation

full-time

Work arrangement

• Weekend coverage required

About the employer

Ohio Business Machines is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.