Customer Service Representative (4-Day, 40-Hour Schedule)

Job overview

The Customer Service Representative role is onsite in Savannah, GA, with pay of $13.21–$16.45 per hour. MCI delivers customer experience, business process outsourcing, and technology solutions; this role supports inbound customer service, help desk, and back-office programs. The role helps clients resolve customer inquiries and maintain effective service operations. Representatives handle contacts, research and document issues, use program systems and knowledge resources, and escalate matters when needed to support accurate, professional service and first-contact resolution.

What you'll do

• Handle inbound and outbound contacts professionally
• understand and resolve customer issues
• research systems and coordinate with other departments as applicable
• follow client program processes, scripts, policies, and procedures
• use systems for account management
• document and process claims
• answer questions using training and knowledge resources
• protect confidential information
• escalate issues as needed
• attend training and meetings
• and meet attendance and schedule requirements.

What we're looking for

Skills & competencies

customer service representative

inbound customer service

help desk

back-office processing

savannah ga

mci careers

$13.21–$16.45/hr

four-day schedule

40 hours per week

customer support

Work arrangement

• Weekend coverage required

Why this role

Prior contact center experience is not required. The title specifies a four-day, 40-hour workweek; schedules vary by site and program.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.