Customer Service Representative, Healthcare

Job overview

The Customer Service Representative role is onsite in Tonawanda, NY, with pay of $20–$25.50 per hour. Health System Services helps patients transition from hospitals and facilities to care at home. The representative coordinates customer requests, orders, and service information with patients, caregivers, healthcare providers, and internal teams. Accurate records, clear communication, and timely problem-solving help ensure orders and insurance requirements are addressed and equipment reaches customers as needed.

What you'll do

• Communicate with patients, caregivers, healthcare providers, and internal teams
• respond to questions, orders, and service requests
• research concerns and coordinate solutions
• enter and update customer information and orders
• provide information and follow up
• maintain accurate documentation and protect patient confidentiality.

What we're looking for

Skills & competencies

customer service representative

healthcare customer service

patient support

order coordination

home care

insurance requirements

tonawanda ny

health system services

full-time

$20–$25.50/hour

monday–friday

8:30am–5:00pm

high school diploma or ged

healthcare experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with 3% company contribution after one year and 1,000 hours worked
• PTO, vacation, and nine paid holidays
• disability coverage
• employee assistance program
• tuition reimbursement.

Why this role

Requires a high school diploma or GED and at least two years of healthcare customer service experience; an associate’s degree is strongly preferred. The listed schedule is Monday–Friday, 8:30 a.m.–5:00 p.m.

About the employer

Health System Services Ltd is hiring for this role. Industry: Home Health Equipment Rental. Sector: 53.