Customer Service Representative – Roofing Appointment Setting

Job overview

The Customer Service Representative – Roofing Appointment Setting role is onsite in Fort Wayne, Indiana. Compensation is not specified; the posting describes base pay plus uncapped commission potential and says top performers earn $80,000 or more yearly with commission. The role supports TruChoice Roofing’s sales and installation teams by booking roofing appointments.

What you'll do

• Make high-volume outbound calls to warm and hot leads
• respond to inbound leads promptly
• book roofing appointments for sales representatives
• maintain ServiceTitan customer relationship management records
• follow up on unbooked or aged leads
• work with outside sales and installation teams
• pursue stated booking and call performance indicators.

What we're looking for

Skills & competencies

customer service representative

roofing

appointment setting

outbound calls

inbound leads

servicetitan

sales support

commission potential

fort wayne in

lb capital

health insurance

dental insurance

vision insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) with company match
• paid time off after 90 days
• commission potential and promotion opportunities.

Why this role

Commission opportunity includes stated rates of 0.25% for jobs booked during regular hours and 0.75% for evenings and weekends.

About the employer

LB Capital is hiring for this role. Industry: Roofing Contractors. Sector: 23.