Contact Center Representative II (Experienced)
Employment type
Full-time
Work setting
On-site
Location
Las Cruces, NM
Schedule
Day shift
Posted
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Job overview
The Contact Center Representative II (Experienced) role is an onsite position located in Las Cruces, NM. Compensation is not specified in the posting, and this role supports government programs and global brands. This role exists to address inquiries, resolve complaints, and promote products. The representative contributes to the team by troubleshooting service issues and ensuring a high level of customer satisfaction.
What you'll do
- Manage inbound and outbound calls.
- Resolve customer issues effectively.
- Research internal systems to retrieve information.
- Document customer interactions and process claims.
- Conduct needs-based conversations.
What we're looking for
- Skills & competencies
- full-timeday shiftlas cruces nmcall centercustomer servicemci careersno on-callno degree requiredexperiencedonsite
- Work arrangement
- Weekend coverage required
Benefits & perks
- Paid time off, health benefits, retirement savings, and performance incentives.
Why this role
Offers clear paths for career advancement into supervisory and management roles.
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 840b8241-5fe7-49ac-b85a-39cdf9527d26