Call Center Trainer

Job overview

The Call Center Trainer role is onsite in Wichita, KS, with an annual salary range of $48,000–$52,000. The trainer supports MCI’s Federal Disaster Support program, which operates within the company’s contact-center and business-services operations. The role prepares new contact-center support agents through six-week training sessions, maintains program-aligned materials, and monitors trainee progress so agents are equipped to perform their work in accordance with program guidelines.

What you'll do

• Conduct six-week training sessions for new contact-center support agents
• develop and update training materials
• deliver training
• assess trainee progress and provide feedback
• collaborate with team leads and supervisors to address training needs and performance gaps
• ensure training complies with program guidelines
• answer training-related inquiries and support agents after training
• maintain records and report on trainee performance and program outcomes.

What we're looking for

Skills & competencies

call center trainer

wichita ks

mci careers

federal disaster support

agent training

six-week training

training materials

contact center

federal guidelines

level 2 fingerprint check

$48k–$52k

spanish skills a plus

Work arrangement

• Weekend coverage required

Why this role

The position supports a U.S. Federal Contract and requires a Level 2 fingerprint background check. A degree or certification is preferred but not required; at least two years of contact-center experience is required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.