Front Desk Associate

Job overview

The Front Desk Associate role is onsite in Ann Arbor, MI. Compensation is $16–$18 per hour. The position supports the guest experience at DoubleTree by Hilton Ann Arbor North. The associate welcomes guests and helps ensure an efficient stay from arrival through departure. By handling check-in and check-out, reservations, payments, guest requests, and coordination with hotel departments, the role contributes to smooth front desk operations and guest satisfaction.

What you'll do

• Greet guests
• process check-ins and check-outs
• answer calls and inquiries
• provide information about hotel services and local offerings
• handle reservations, room assignments, and schedule changes
• process payments and balance transactions
• address guest requests and concerns
• coordinate with housekeeping, maintenance, and other departments
• maintain an organized front desk
• follow hotel policies and safety standards.

What we're looking for

Skills & competencies

front desk associate

hotel guest services

guest check-in

guest check-out

reservations

payment processing

customer service

ann arbor mi

doubletree by hilton ann arbor north

$16–$18/hr

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Training and development opportunities, a supportive team environment, and employee discounts or other location-based perks.

Why this role

The posting notes flexible shifts, including weekends and holidays as needed, and lists training and development opportunities and employee discounts or location-based perks.

About the employer

DOUBLETREE BY HILTON ANN ARBOR NORTH is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.