Customer Success & Scheduling Specialist

Job overview

The Customer Success & Scheduling Specialist role is onsite in Albany, NY. Compensation is not specified. Crisafulli Bros. is a family-owned business that has served its community for more than 86 years. The specialist supports the customer journey by answering questions, addressing concerns, and scheduling appointments. Through clear, personalized phone interactions and organized scheduling, the role helps customers receive responsive service.

What you'll do

• Connect with customers throughout the day
• answer questions and address concerns
• help customers schedule appointments
• manage a high volume of calls while maintaining a warm, patient, customer-focused approach
• use computers and scheduling platforms
• work collaboratively and independently.

What we're looking for

Skills & competencies

customer success & scheduling specialist

albany ny

crisafulli bros.

customer service

appointment scheduling

phone-based

customer calls

scheduling platforms

saturday rotation

in-office

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid vacation and sick time
• Family First Vacation Day
• health, dental, and vision coverage
• 401(k) with 4% company match
• $50,000 company-paid life insurance
• paid training and professional development
• onsite gym, free breakfast twice weekly, and employee events.

Why this role

The schedule falls between 7:00 AM and 7:00 PM Monday through Friday based on business needs, with a Saturday morning rotation once every eight weeks. Benefits include paid vacation and sick time, health, dental, and vision coverage, 401(k) with 4% company match, $50,000 company-paid life insurance, paid training, and professional development.

About the employer

Crisafulli Bros. is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.