Helpdesk Manager, AV/IT Support

Job overview

The Helpdesk Manager, AV/IT Support role is onsite in Waynesville, MO. Compensation is not specified. The position oversees AV/IT Help Desk operations supporting MSCoE G6 at Fort Leonard Wood.

What you'll do

• Manage daily AV/IT Help Desk operations and technician assignments
• monitor ticket queues, priorities, and resolution timelines
• oversee escalations and Tier 2 coordination
• maintain ticket documentation, reporting, knowledge-base materials, and FAQs
• coach and train staff
• produce ticket analytics
• prepare for high-visibility events
• coordinate with technicians, vendors, and government personnel.

What we're looking for

Skills & competencies

helpdesk manager

av/it help desk

tier 1 support

tier 2 support

ticket management

it service workflows

secret clearance

comptia a+

waynesville mo

digital consultants

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• group health plans
• income protection and supplemental benefits
• 401(k) with company matching
• HSA
• FSA
• pet insurance options
• Employee Assistance Program.

Why this role

Secret clearance and CompTIA A+ required; Network+ or Security+ preferred. Associate degree or equivalent experience; minimum three years of helpdesk or IT/AV technical support leadership experience.

About the employer

Digital Consultants, LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.