Customer Success Manager – Gate Automation

Job overview

The Customer Success Manager – Gate Automation role is listed in Austin, TX; the description does not specify a remote or hybrid arrangement. Compensation is not specified. The role supports Outpost Gate Automation, which uses computer vision and remote operators to automate freight-terminal gates. The manager owns the customer relationship from handoff through launch, hypercare, steady state, and expansion. By understanding customer operations and coordinating configuration decisions, issue resolution, and product feedback, the role helps prevent gate disruptions and support customer outcomes.

What you'll do

• Close open discovery items and secure configuration decisions before build
• own go-live escalation triage, exception review, and configuration tuning with Remote Operations and Engineering
• run customer hypercare cadence and exit criteria
• manage business reviews, escalations, SLA performance, and renewals
• monitor account metrics and diagnose performance changes
• translate recurring customer friction into product requirements
• identify and qualify expansion opportunities with evidence
• flag differences at new sites
• and review and countersign handoff packets.

What we're looking for

Skills & competencies

customer success manager

gate automation

freight logistics

customer operations

implementation

hypercare

sla performance

product feedback

austin tx

outpost

30–40% travel

customer expansion

operational data

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) matching
• 18 paid holidays
• unlimited PTO
• and Friday team lunches.

Why this role

Requires five or more years in customer success, implementation, technical account management, or operations leadership, plus direct experience in logistics or related operations. The posting requires 30–40% travel.

About the employer

Outpost is hiring for this role. Industry: Nonresidential Property Managers. Sector: 53.