Director of Client Success, Healthcare and Senior Living Partnerships

Job overview

The Director of Client Success, Healthcare and Senior Living Partnerships role is field-based and listed in Spring Valley, NY, with extensive travel throughout the assigned New York service area. The salary is $100,000–$125,000 per year. The director serves as Visiting Docs’ primary nonclinical liaison to assisted living facility partners and coordinates with internal clinical and operational teams. The role strengthens facility relationships, addresses service concerns, and supports appropriate awareness and use of available healthcare services. By monitoring satisfaction, retention, enrollment, utilization, and service-growth trends, the director helps maintain and expand partnerships while respecting residents’ choice of healthcare provider.

What you'll do

• Visit assigned assisted living facilities
• build relationships with facility leadership and staff
• serve as liaison between partners and Visiting Docs
• conduct satisfaction check-ins and address service gaps
• coordinate with clinical, scheduling, billing, credentialing, behavioral health, and patient engagement teams
• follow up or escalate concerns
• educate staff, residents, and families about services
• support resident enrollment and appropriate utilization
• identify opportunities to expand approved services
• coordinate presentations and enrollment activities
• document visits and follow-up
• monitor satisfaction, retention, utilization, enrollment, and service-growth trends.

What we're looking for

Skills & competencies

client success director

healthcare partnerships

senior living

spring valley ny

visiting docs

full-time

field-based

80%–90% travel

assisted living

account management

healthcare operations

facility relationships

resident enrollment

$100k–$125k annually

Work arrangement

• Weekend coverage required

Benefits & perks

• Travel reimbursement or a stipend is provided in accordance with company policy.

Why this role

Requires approximately 80%–90% travel throughout the assigned New York service area, with occasional overnight, early-morning, evening, or event-related work possible. Travel reimbursement or a stipend is provided under company policy.

About the employer

Visiting Docs is hiring for this role. Industry: Home Health Care Services. Sector: 62.