Customer Success Manager

Job overview

The Customer Success Manager role is remote across the United States. The posting lists a $100,000–$130,000 base salary and $200,000 on-target earnings. The company builds AI agents for home-services businesses, including HVAC, plumbing, roofing, and remodeling. As the first dedicated customer success and account manager, this role owns post-sale relationships and builds the customer success playbook. It contributes to retention and account expansion by partnering with sales, product, and leadership to deliver customer outcomes.

What you'll do

• Own retention and net revenue retention across enterprise accounts
• build the customer success function and playbook
• drive expansion through upselling and cross-selling
• partner with sales, product, and leadership
• travel to customers as needed, approximately 25% of the time.

What we're looking for

Skills & competencies

customer success manager

remote us

talentpluto

full-time

ai

vertical saas

home services

enterprise accounts

retention

net revenue retention

upselling

cross-selling

25% travel

$100k–$130k base

Work arrangement

• Weekend coverage required

Why this role

This is the first dedicated customer success/account management role, with responsibility for building the function from the ground up.

About the employer

talentpluto is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.