Customer Experience Specialist, 5 Row Apartments

Job overview

The Customer Experience Specialist role is onsite in Charlottesville, VA, and is full-time; compensation is not specified. The position supports resident and prospective-renter experiences at 5 Row Apartments, part of Cottonwood Residential. The specialist helps residents feel at home and assists prospective residents in finding an apartment by responding to inquiries, preparing homes for tours and move-ins, and maintaining community communications. The role supports the property’s service standards and resident experience.

What you'll do

• Greet prospects, residents, and vendors
• respond to inquiries by phone, email, and text
• answer property calls and record details
• ensure apartments are ready to show and for move-ins
• inspect buildings, amenities, and vacant apartments
• explain available homes and pricing
• assist with community events and social media marketing
• organize packages
• maintain community communications and vendor relationships.

What we're looking for

Skills & competencies

customer experience specialist

apartment community

resident services

leasing support

property tours

community events

charlottesville va

full-time

flexible schedule

evenings

weekends

cottonwood residential

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive base pay and quarterly bonus structure
• health, vision, dental, life, and disability benefits
• 401(k) and HSA company match
• paid time off
• and paid holidays.

Why this role

The posting requires a flexible schedule that includes weekends and evening hours and describes opportunities to grow into management positions.

About the employer

Cottonwood Residential is hiring for this role. Industry: Residential Property Managers. Sector: 53.