Access Control Service Manager

Job overview

The Access Control Service Manager role is onsite in Madison, WI. Compensation is described as competitive and based on experience; no numeric amount is specified. The role leads service operations for a veteran-owned technology and life-safety solutions company serving electronic security, fire alarm, CCTV, access control, audio/visual, and intercom systems. The manager supports reliable service delivery and customer satisfaction by coordinating technicians, schedules, resources, and customer relationships. The role also provides technical oversight, develops staff, monitors operational performance, and manages departmental budgets and service profitability.

What you'll do

• Lead daily service department operations
• schedule service calls, preventive maintenance, inspections, and emergency response
• monitor performance metrics and operational efficiency
• manage service inventory, tools, vehicles, and resources
• supervise, mentor, and develop technicians and support staff
• conduct evaluations and coordinate training
• serve as escalation point for customer concerns
• maintain customer, contractor, and vendor relationships
• guide troubleshooting of security and life-safety systems
• ensure compliance with codes and standards
• review service reports
• manage budgets and labor utilization
• review quotations and repair recommendations
• monitor service agreement and project profitability
• prepare operational reports.

What we're looking for

Skills & competencies

access control service manager

electronic security

fire alarm

cctv

video surveillance

intercom systems

service operations

technician leadership

madison wi

solid rock recruiting

competitive salary

customer relations

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company match
• paid time off and holidays
• ongoing technical training and professional development.

Why this role

Requires 5+ years of relevant systems experience and 3+ years of service supervision or management experience; NICET or equivalent certifications are preferred.

About the employer

Solid Rock Recruiting LLC is hiring for this role. Industry: Electrical Contractors and Other Wiring Installation Contractors. Sector: 23.