Installation and Customer Service Coordinator

Job overview

The Installation and Customer Service Coordinator role is onsite in Durham, North Carolina. Pay is $20–$24 per hour. The coordinator supports Budget Blinds’ custom window-treatment projects by managing installation scheduling, customer communication, warranty requests, remakes, and post-sale service.

What you'll do

• Serve as the primary customer contact for installation scheduling, service requests, warranty claims, and remake updates
• schedule installation appointments
• coordinate installer calendars and routes
• confirm appointments and communicate timelines
• manage warranty claims, remakes, repairs, and service appointments through resolution
• coordinate with vendors and manufacturers
• track orders and service requests
• maintain CRM and office records
• and communicate project details with installers, sales consultants, and office leadership.

What we're looking for

Skills & competencies

installation and customer service coordinator

full-time

durham nc

budget blinds

window treatments

installation scheduling

customer service

warranty claims

remake orders

crm

$20–$24 per hour

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) with matching
• paid time off
• employee discounts
• referral program
• training and development
• and advancement opportunities.

Why this role

High school diploma required; associate degree preferred. Three or more years of customer service, scheduling, administrative, or operations experience is highly preferred. Experience with home services, interior design, construction, or window coverings is a plus.

About the employer

Budget Blinds of Cary/North Raleigh/Durham/Chapel Hill is hiring for this role. Industry: All Other Personal Services. Sector: 81.