Incident Management Specialist

Job overview

The Incident Management Specialist role is onsite in Rochester, NY, with full-time employment and pay of $27.50–$35.05 per hour. East House is a nonprofit supporting people in recovery through residential support, counseling, peer support, and community outreach. The specialist manages incident processes and related data to improve client and staff safety across the organization. The role supports quality assurance and program teams through investigations, regulatory reporting, trend analysis, corrective actions, training, and audits.

What you'll do

• Investigate incidents with the Quality Assurance team
• manage incident lifecycles in the reporting system
• provide oversight and consultation to programs
• coordinate with state oversight agencies
• review sentinel events and track root-cause analyses and corrective actions
• maintain incident data and reports
• analyze trends
• facilitate monthly Incident Review Committee meetings
• develop and deliver training
• conduct periodic audits.

What we're looking for

Skills & competencies

incident management specialist

east house

rochester ny

full-time employment

onsite

quality assurance

incident investigation

client safety

regulatory reporting

root-cause analysis

staff training

$27.50–$35.05/hour

Work arrangement

• Weekend coverage required

Why this role

The role shares on-call responsibilities with the Director of Quality Assurance for triaging and investigating exceptionally serious incidents.

About the employer

EAST HOUSE CORPORATION is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.