Service Desk Specialist

Job overview

The Service Desk Specialist role is based in Sasaki’s Boston, MA office and is in person at least four days per week. Compensation is $75,000–$83,000 per year. Sasaki is an international planning and design firm with a multidisciplinary staff. The specialist provides technology support to design and operations staff, serving as a first point of contact for service requests and troubleshooting. The role also prepares devices and accounts, maintains IT asset records, documents solutions, and escalates complex issues to keep staff technology working effectively.

What you'll do

• Monitor service desk tickets and provide responsive user support
• troubleshoot virtual desktops, Windows, desktop and SaaS software, laptops, and network connectivity
• escalate complex issues while communicating with users
• document tickets and solutions
• identify recurring issues
• create knowledge-base articles
• prepare computers and accounts for onboarding, offboarding, and upgrades
• assist with software installations, basic scripting, and deployments
• maintain IT asset inventory
• provide in-person conference-room and equipment support.

What we're looking for

Skills & competencies

service desk specialist

boston ma

sasaki associates

$75k–$83k/year

information technology

windows support

virtual desktops

saas support

ticketing system

it asset inventory

in-person support

four days in office

Work arrangement

• Weekend coverage required

Why this role

The posting requires at least three years of technical support experience in a Windows environment and specifies in-office work at least four days per week.

About the employer

Sasaki Associates is hiring for this role. Industry: Engineering Services. Sector: 54.