Volkswagen Automotive Service Advisor

Job overview

The Volkswagen Automotive Service Advisor role is onsite in Merrimack, NH; compensation is not specified. The position supports AutoFair Volkswagen’s service department and its goal of providing customers with an outstanding vehicle ownership experience. The advisor coordinates customer requests with technicians, explains vehicle issues and recommended repairs, prepares estimates and repair orders, and supports warranty administration. The role also helps distribute technician work, maintain customer satisfaction, and oversee service department schedules and tasks.

What you'll do

• Provide customer support by phone and in person
• distribute work among technicians
• answer questions about vehicle problems, warranties, services, and repairs
• assist with diagnosis and parts or tool orders
• oversee warranty claims
• set schedules and assign service department tasks
• reinforce policies and compliance.

What we're looking for

Skills & competencies

autofair automotive group

volkswagen

automotive service advisor

service department

merrimack nh

customer experience

warranty claims

repair orders

technician scheduling

paid training

401(k) match

$100k+ per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life and disability coverage
• 401(k) with company match
• paid vacation
• paid training
• growth opportunities
• employee vehicle purchase plans
• discounts
• health and wellness.

Why this role

Five-day work week; paid training; growth opportunities; employee vehicle purchase plans; flexible work schedule; compensation described as $100K plus per year in the posting.

About the employer

AutoFair Automotive Group is hiring for this role. Industry: New Car Dealers. Sector: 44.