Customer Service Team Lead — Madison, WI

Job overview

The Customer Service Team Lead role is onsite in Madison, WI; compensation is not specified. The position is contingent upon award of contract and supports call center operations. The team lead assists the supervisor in maintaining smooth shift operations by coaching team members, coordinating assignments, monitoring quality, and helping the team meet shift goals. The role also supports safe, orderly operations and accurate shift documentation.

What you'll do

• Monitor operations according to policies and procedures
• train and coach team members with the supervisor
• coordinate shift schedules and workstation assignments
• coordinate production startups, shutdowns, and changeovers
• help meet shift goals
• monitor quality and make adjustments to maintain specifications
• follow standard operating procedures
• communicate with the supervisor
• maintain a clean and safe work environment
• complete shift paperwork
• assist the assigned department as needed.

What we're looking for

Skills & competencies

customer service team lead

call center operations

team coaching

shift scheduling

quality control

shift goals

madison wi

verida inc

contract award contingency

flexible schedule

customer service software

Work arrangement

• Weekend coverage required

Why this role

The posting states that the position is contingent upon award of contract and requires a flexible schedule that may include days, nights, holidays, and weekends.

About the employer

Verida Inc is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.