Bank Customer Care Agent
Compensation
$14 – $15.2 /hr
Employment type
Full-time
Work setting
On-site
Location
Tampa, FL
Schedule
Day shift
Posted
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Job overview
The Bank Customer Care Agent role is onsite in Tampa, FL. Pay is $14–$15.20 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services, and this position supports financial services clients. The agent assists banking customers with product and account information, inquiries, and banking processes. By resolving issues accurately, escalating complex matters, and maintaining confidential records, the role supports a reliable customer experience for the client.
What you'll do
- Respond to inbound calls, emails, and live chats
- understand customer needs and provide accurate solutions
- escalate complex issues
- work toward first-contact resolution
- follow client procedures and scripts
- use knowledge bases and training
- maintain detailed CRM records
- handle financial inquiries in accordance with confidentiality and compliance standards
- meet attendance and training requirements.
What we're looking for
- Skills & competencies
- bank customer carecustomer servicebanking supportinbound callsemail supportlive chatcrm recordsfinancial servicesfull-timetampa flmci careers$14–$15.20/hr
- Work arrangement
- Weekend coverage required
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 8335b232-a849-4ece-81c3-9762146660f9