Customer Care Representative

Job overview

The Customer Care Representative role is onsite in Dallas, TX. Compensation is $14.35–$17.35 per hour. MCI provides customer service, technical support, and sales interactions for a range of client projects and brands. The representative handles customer contacts, resolves support issues, processes claims, and supports sales opportunities while working toward a positive customer experience. The role requires accurate documentation, use of knowledge bases and scripts, coordination with other departments, escalation when needed, and adherence to attendance and schedule requirements.

What you'll do

• Handle inbound and outbound contacts professionally
• work toward first-call resolution
• research systems and coordinate with departments to resolve issues
• document and process customer claims
• use knowledge bases and training to answer questions while following scripts and policies
• protect confidential information
• escalate issues as needed
• attend meetings and training and follow schedule requirements.

What we're looking for

Skills & competencies

customer care representative

dallas tx

mci careers

$14.35–$17.35/hr

customer service

contact center

inbound calls

outbound contacts

technical support

customer sales

claims processing

full-time

Work arrangement

• Weekend coverage required

Why this role

The posting describes openings across multiple client projects and provides new-employee training; schedules vary by site and program.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.