Guest Services Supervisor

Job overview

The Guest Services Supervisor role is onsite in Rochester, MN, with compensation not specified. The supervisor supports guest services operations at Oliver Hotels & Resorts. This role helps maintain a positive work environment and exceptional guest service by assisting with team supervision, hotel procedures, and daily guest services.

What you'll do

• Assist with guest services operations and team supervision
• register and process guests at arrival and departure
• support recruitment, orientation, training, and scheduling
• help review billing and department reports
• investigate complaints and initiate corrective action
• use selling techniques to support revenue and occupancy.

What we're looking for

Skills & competencies

guest services supervisor

rochester mn

oliver hotels & resorts

guest service

hotel operations

team supervision

guest registration

staff scheduling

complaint resolution

revenue support

Work arrangement

• Weekend coverage required

About the employer

Oliver Hotels & Resorts is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.