Sales and Customer Service Manager

Job overview

The Sales and Customer Service Manager role is onsite in Wayland, MI, with a stated annual salary range of $85,000–$110,000. Michigan Aluminum Corporation is a family-owned gutter-solutions company focused on premium products and customer service. The manager leads the inside sales and customer service team while maintaining direct customer relationships. The role supports revenue growth and operational excellence through account management, sales strategy, customer communications, and improved order and service workflows.

What you'll do

• Manage customer relationships and key accounts
• identify sales opportunities and support collections
• coach and develop customer service and inside sales representatives
• maintain accurate customer and sales information systems
• align sales and operations to meet customer commitments
• plan customer engagement events and promotions
• communicate price changes and delivery updates
• handle order entry, problem-solving, technical support, and product education
• analyze sales performance, customer behavior, and industry trends.

What we're looking for

Skills & competencies

sales and customer service manager

b2b sales

account management

inside sales

customer service leadership

wayland mi

michigan aluminum corporation

$85,000–$110,000/year

revenue growth

team coaching

gutter solutions

bachelor’s degree or equivalent

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive medical and dental insurance.

Why this role

Requires a bachelor’s degree or equivalent experience, five or more years of progressive commercial experience, and prior leadership or supervisory experience. The posting lists competitive medical and dental insurance.

About the employer

Michigan Aluminum Corporation is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.