Client Support Associate

Job overview

The Client Support Associate role is onsite in Breaux Bridge, LA. Compensation is not specified. Jackson Hewitt provides a customer service-oriented office environment and offers tax preparation training. The associate welcomes visitors and supports client engagement by confirming appointments, following up with clients and prospects, sharing marketing materials, and helping clients during wait times. The role contributes to a positive office experience and supports client relationships.

What you'll do

• Engage with clients visiting the office
• confirm appointments
• follow up with past and potential clients
• distribute marketing materials
• keep clients engaged during wait times
• use basic computer skills and troubleshoot as needed.

What we're looking for

Skills & competencies

client support associate

customer service

client engagement

breaux bridge la

jackson hewitt

appointment confirmation

client follow-up

marketing materials

tax preparation training

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Earned wage access, employee discounts, flexible schedule, advancement opportunities, training and development, low-cost health, dental and vision options, Teladoc, identity theft protection, tax preparation training, PTIN registration reimbursement, continuing tax education, and referral opportunities.

Why this role

Customer service or sales experience is preferred but not required; the posting welcomes applicants regardless of work background or experience level. Full-time and part-time positions are available.

About the employer

Jackson Hewitt - EMR is hiring for this role. Industry: Tax Preparation Services. Sector: 54.