Technical Support Email Specialist

Job overview

The Technical Support Email Specialist is an onsite role based in Salt Lake City, UT, with compensation not specified. This position supports Filevine's Legal Operating Intelligence platform by providing high-quality assistance to customers. The specialist is responsible for investigating and resolving complex customer issues primarily through email, maintaining deep product knowledge, and collaborating with cross-functional teams. The role exists to ensure a seamless and consistent customer experience while contributing to internal knowledge base development.

What you'll do

• Resolve customer issues via email, schedule Zoom meetings, maintain product expertise, write knowledge base articles, and collaborate with technical support teams.

What we're looking for

Skills & competencies

full-time

day shift

salt lake city ut

technical support

email support

legal tech

customer experience

problem solving

onsite

knowledge base

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance, maternity/paternity leave, and career growth opportunities.

Why this role

Focus on legal technology support and high-volume email communication.

About the employer

Filevine is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.