National Director of Customer Service and Logistics

Job overview

The National Director of Customer Service and Logistics is an onsite role based in New Orleans, LA. Compensation is not specified. The role leads customer service operations across Dupuy locations and supports the company’s customer-focused logistics and warehousing work. This leader sets consistent service and billing practices across branches, develops customer service teams, addresses escalated customer concerns, and uses performance data and process improvements to strengthen service quality and operational consistency.

What you'll do

• Develop customer service strategy and standardized procedures across branches
• lead and mentor customer service managers and teams
• support multi-location operations through branch visits and collaboration with local management
• handle significant customer escalations and build customer relationships
• oversee billing, invoicing, credits, and dispute resolution
• improve workflows and systems
• monitor KPIs and report results to executive leadership.

What we're looking for

Skills & competencies

national director

customer service

logistics

leadership

billing and invoicing

multi-location operations

process improvement

customer relations

new orleans la

dupuy

branch operations

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• employer-paid life, short-term disability, and long-term disability insurance
• supplemental insurance
• 401(k) with employer match
• paid time off, sick time, and paid holidays.

Why this role

National, multi-location leadership scope spanning customer service, billing, and logistics operations.

About the employer

Hirebridge Organic is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.