Personal Lines Insurance Agency Customer Service Representative

Job overview

The Personal Lines Insurance Agency Customer Service Representative role is onsite in Bethel Park, PA, with a salary of $40,000–$50,000 per year plus incentives. Bill Flinn Agency is a long-established insurance agency focused on client relationships and service. The representative advises clients on coverage, responds to quote requests, and helps resolve policy questions and changes. The role supports client retention and agency growth through responsive service, cross-selling, renewals, and accurate account records.

What you'll do

• Maintain positive customer relationships
• explain coverage options and insurance decisions
• respond to quote requests and leads within the same business day
• cross-sell accounts and request referrals
• generate quotes and make policy changes using software platforms
• check renewals and keep client data current
• participate in agency marketing programs and assist with the newsletter.

What we're looking for

Skills & competencies

customer service representative

personal lines insurance

bethel park pa

bill flinn agency

$40k–$50k/year

client relationships

policy service

insurance quotes

cross-selling

monday–friday

8:30 a.m.–4:30 p.m.

pa property and casualty license

health and dental

sep retirement plan

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and dental coverage
• SEP retirement plan
• vacation, holidays, and personal days
• Pennsylvania Property and Casualty training and continuing-education reimbursement
• incentives.

About the employer

Bill Flinn Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.